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Frequently Asked Questions (FAQ)

1. What is Maigma?


Maigma is an online store offering high-quality products at affordable prices through a trusted global dropshipping model. We partner with top suppliers to deliver unique, trending items directly to your doorstep.

2. How long will my order take to arrive?

Delivery time typically depends on your location: 3 to 4 Business days.

Tracking details will be provided once your order is shipped.

3. How do I track my order?

Once your order is processed, you will receive an email with a tracking link. You can also track it using our Track Your Order page.

4. Why did I receive only part of my order?

To speed up delivery, we may ship items separately if they come from different suppliers or warehouses. Don’t worry—your remaining items will arrive soon!

5. Can I cancel or change my order?

You can request changes or cancellations within 12 hours of placing the order. After that, it may already be in processing and we won’t be able to modify it.

6. What if my item is damaged or incorrect?

We’re here to help! If your item arrives damaged or you receive the wrong product, contact us within 7 days of delivery with photos. We’ll either send a replacement or offer a refund.

7. Do you offer refunds?

Yes, we offer refunds under the following conditions:

1.Items arrived damaged or defective.

2.Item not delivered after 45 business days.

3.Wrong item received.

Please check our Refund Policy for full details.

8. Are there any hidden fees or import taxes?

Maigma doesn’t charge hidden fees. However, your country may charge customs or import taxes, which are your responsibility. Please check your local regulations before ordering.

9. How can I contact customer support?

We're here to help! Contact us anytime via:

  • support@maigma.com
  • Contact Us

We usually respond within 24 hours (Mon–Sat).

10. Do you offer discounts or promo codes?

Yes! Subscribe to our newsletter to get exclusive offers and promo codes. We also run seasonal sales and giveaways, so stay tuned!